Services

WELL DELIVERED
QUALITY SERVICES

SYSTEM ADMINISTRATION AND HARDWARE MAINTENANCE

 
Manage the maintenance of all computing infrastructure.


Resolve network communications problems to ensure user's access to resources on the computer network.

 
Respond to user questions and explain the operation of network applications and equipment.
 
Install or repair servers and desktop computers and other IT equipment of all City Government offices.
 
Install, operate and maintain network services, routers, concentratos, hubs, switches, modems and other network devices following technical plans.
 
Install and configure local area data communications networks which may carry data voice and video communications following organization standars.
 
Diagnose and solve problems that develop in the operations of user desktop workstations and other IT equipment of all City Government offices.

ADMINISTRATIVE AND TRAINING

Responsible for the administrative support of the office

Serves as Secretariat whenever the office conducts ICT trainings

Responsible for the delivery of resource and equipment

SYSTEM SOFTWARE DEVELOPMENT AND RESEARCH INNOVATION

Develop Design Specification for ICT and GIS Applications, including standard specifications for common software components and modules that are used in the development of ICT and GIS application systems as well as update them regularly based on internation and local best practices as well as the team's experience in the implementation of ICT and GIS programs and projects.
Conduct trainings in matters of Information and Communication Technology.
Develop Requirement Specifications of new ICT and GIS Application Systems and/or improvement of existing one, including processing requirements, database requirements, requirements for integration into existing systems, requirements for transition from legacy systems to new systems, functional decompositions, business process reengineering, Data Migration Requirements, etc.
Conduct consultations, workshops, meetings and other activities with users to analyze and define ICT and GIS requirements for new application systems and/or improvements to existing application systems.
Setup, manage, and administer the development and testing databases for Applications Developers.
Produce Technical and User Documentation of ICT and GIS Application Systems.